We’ve been asked that question from vendors, family, and friends. Businesses all around us are suffering as the economy has effectively shut down. DiRAD hasn’t been spared from the economic effects. However, telecommunications are essential – it’s a fundamental technology that must operate 24×7. It is critical that our contact center, IVR, and Cloud Phone System customers receive the same level of service and support that they received “pre-virus”.

Since we’ve been deemed “essential”, we are free to run our business, fully staffed in both of our locations. However, we’re not doing that. We are using our own technology to enable 100% work from home capability for all our employees. This includes all technical staff, sales, call center agents, and management.

We’re not stopping there. We’ve also provided emergency instances of our Nextphone Cloud Contact Center solution to various state and municipal customers, without requiring purchase orders or contracts, and setting them up for free. This allows staff to work from home, without the need for phones or additional hardware. We understand that our government customers don’t have the time to initiate a months-long procurement process – they need a solution now, and we’ve been able to get customers up and running within a day or so.

If you could use a hand right now, let us know how we can help.

Article written by John Michne

John brings over two decades of experience to his role, having worked in just about every position in the company. As Vice President, John’s primary role is to evolve DiRAD’s legendary innovation in the government communications space as a national solution provider. John holds a bachelor’s degree in Criminal Justice from the State University of New York at Oswego, and a Master’s degree in Public Administration from the State University of New York. John also holds several Microsoft and Interactive Intelligence technical certifications. In his spare time, he enjoys cycling, fitness and family time. You can learn more about John here.

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