The True Cost of Bad Customer Service

Ever wonder how important your customer service team is? Spoiler….it’s more important than you think. As business owners, we all know that acquiring a new customer can cost significantly more than keeping an existing customer. However, customer service is often the weakest point in a business, costing billions of dollars per year. Most of the…
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trends for 2020

Unified Communication 2020 Trends

It’s almost 2020. Does your business have the communication technology, training and personnel in place that will help it flourish in the next decade? How can you tell? If you are like most business owners, managers or employees, you may not know if your company’s communication system is ready for the next 10 years. Many…
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