Business gets more and more complex with each passing year. Customers expect more even though the marketplace is full of uncertainty. How does a business maintain itself when the environment is so unpredictable and complicated? One answer: stop doing manual tasks that cost your business time and money! If you just asked yourself “Automate tasks…
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Unified Communications Articles
Unified Communications (UC) is no longer just a buzzword. Businesses are focusing on communication and collaboration more than ever in order to meet company goals. We are committed to giving you the information you need to leverage the latest Unified Communication solutions to the fullest. Keep yourself up to date with the articles below, or reach out to chat with one of our unified communication experts.
Working From Home in the Age of Coronavirus
The rapid spread of the Coronavirus has led to a vast number of employers to consider work-from-home strategies for their employees. While the jury is still out on the virus’s dangers, the fact remains that organizations are getting serious about work-from-home and are asking for help. The major challenges of work-from-home include: Issues with employee…
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What is Unified Communication? And Why It Should Matter to Your Business
Unified communications (UC) is not just another technical business trend to brush off as something you don’t need. When implemented thoughtfully, and properly, Unified communications can make a huge impact on your business. What is Unified Communication? Your business communicates in a number of ways. This could include phone calls, video conferencing, instant messaging, email,…
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How To Measure The ROI Of Unified Communication Tools
When it comes time to analyze your company’s communication systems (including phone systems) and how they impact the bottom line, where should you start? What costs should you look at? How do find out how they impact revenue? At DiRAD we can help you make the important decision as to which communication tools are going…
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The True Cost of Bad Customer Service
Ever wonder how important your customer service team is? Spoiler….it’s more important than you think. As business owners, we all know that acquiring a new customer can cost significantly more than keeping an existing customer. However, customer service is often the weakest point in a business, costing billions of dollars per year. Most of the…
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Unified Communication 2020 Trends
It’s almost 2020. Does your business have the communication technology, training and personnel in place that will help it flourish in the next decade? How can you tell? If you are like most business owners, managers or employees, you may not know if your company’s communication system is ready for the next 10 years. Many…
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