There is a growing trend of customers wanting to be more self-sufficient. At the same time, businesses are looking to improve their customer service to meet changing customer expectations. This is where interactive voice response systems comes in. Taking off in the call center and customer service sectors, advances in IVR technology has allowed businesses to leverage the tool in almost every industry, and in many areas outside of customer service including: inbound/outbound sales, marketing, loyalty programs, accounting, operations, and more. If you are interested in leveraging Interactive voice response for your business, browse our informational articles below or reach out to chat.
When done right, customers can find an IVR system immensely useful. However, when set up improperly an IVR system can be extremely frustrating for customers. We have all experienced these situations. You call to book a simple appointment and are all of the sudden lost in an endless maze of questions, passwords, and detail retrieval….
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The process of procuring an IVR system is arduous enough, but then you have to trunk it. What? If you IVR is going to sit at your facility, you’ll need phone lines to feed it. There are a few ways to do this: Order “legacy” PSTN service from your telco provider. An example would be…
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