Outsourced Contact Center

An Outsourced Contact Center is Cheaper than You Think – Here’s Why

Before you entirely write off an outsourced contact center, we want to explain all the unforeseen costs associated with doing it yourself. You know you need to step up your customer service. That’s why you’re reading this article! But do you know what it takes to make a contact center efficient and accessible to all…
Read More

Virtual Assistant

How To Get Customers to Love Your Virtual Assistant

We’ve talked a lot about providing 24/7 communication with your customers via automation tools, like Artificial Intelligence (AI)-driven Chatbots and Interactive Virtual Assistants (IVA). But what if you’re doing it wrong? Too often, this technology is misused to stave off the number of customers getting to live people, while only providing limited, generic information that…
Read More

7 Ways to Create a Lifelong Customer This Holiday Season

Having a customer service plan in place before the holiday season is key to acing shopping days like Cyber Monday and Black Friday. A customer’s journey is longer than you might think. Traditionally, you’d assume that it begins with a customer finding you and ends with a sale. While important, what gives your business longevity…
Read More

5 Reasons You Should Outsource Your Customer Service

In this new century, whether you’re a business owner or head of a government agency, customer satisfaction comes down to every single transaction. That one bad review can result in untold losses.  There is no hiding from social media reviews. One wrong move, and your customer service mistake is broadcast to the masses via Twitter,…
Read More

cross platform technology

Using IVAs Across Platforms

By now you may have heard of Intelligent Virtual Assistants and understand the basic concepts of how this technology is a great advancement for businesses and consumers. But what does an IVA look like when it is functioning? What are the situations and platforms where you would find an IVA in action? Let’s take a…
Read More

How Can We Help?

  • This field is for validation purposes and should be left unchanged.