In this new century, whether you’re a business owner or head of a government agency, customer satisfaction comes down to every single transaction. That one bad review can result in untold losses. There is no hiding from social media reviews. One wrong move, and your customer service mistake is broadcast to the masses via Twitter,…
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Chatbots Articles
Chatbots are transforming the ways in which businesses and consumers interact online. The advancement in intelligent virtual assistants and chatbot software and services has been very exciting for business owners & tech geeks alike! But it can also be hard to keep up with. DiRAD’s IVA/chatbot development experts are here to keep you up to date, not only on what is currently available but also on what is yet to come in the chatbot industry. More importantly, we take the time to explain how these opportunities can help your business improve customer satisfaction, lower costs, and handle customer inquiries and support questions more efficiently. Interested in learning more about what chatbots can do for your business? We’d love to talk!
Is chatbot technology right for my business? 5 Goals That Align with Chatbot Technology
One of the most important things to consider about chatbot technology is how you’ll use it to accomplish your business goals. Investing in a chatbot for the sake of keeping up with the times isn’t a wise strategy. It will leave you feeling like you wasted your time, money, and effort when you realize that…
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IVR vs. Voicebots – Which one do I use?
How many customers are you missing out on because you lack the resources to interact with them 24 hours a day? You might be ready to consider automating your communications to capture those contacts that usually walk away because they can’t reach you. Most organizations start looking at voice automation when call volume is overwhelming,…
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COVID Risk Surveys Weighing You Down?
If your company is open for business you may be collecting “COVID Risk Surveys” at the door. Collecting this important information can make a life of difference! But if you’re collecting this important survey information, then you should be doing so with a system that is healthy, efficient, and cost-effective! Having to print, put out,…
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What are chatbots, and how do they work?
If you’re reading this article, you’re using software, or simply a collection of computer instructions that tell your electronic devices how to work. Not to blow your mind, but… the technology involved to let you casually browse the internet is astounding. The internet is built upon these computer instructions. Chatbots are computer programs, too. They…
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AI & Business – Are Chatbots Taking Over?
With the invention and evolution of chatbots, some of the more theoretical types of AI are becoming frighteningly more possible… AI is a term we have heard with greater and greater frequency over the past several years. In all actuality, the term “artificial intelligence” has been around for a long time. John McCarthy came up…
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What Chatbots Can Do To Assist Customers After Hours
One of the best ways to make your customers happier, relieve some stress on your employees, and make your business more efficient is to utilize chatbots during your non business hours. By offering a chatbot to your customers throughout your off hours, customers can get the answers and support they need on their schedule. The…
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Common Chatbot Development Mistakes & How to Avoid Them
Today chatbots are being leveraged by companies for lead generation, customer service, placing orders, and so much more. Chatbots are an effective tool, but they are not magic. They are only as good as you make them. Unfortunately, not all chatbots are a success. If you are considering developing a chatbot for your business, it…
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How Chatbots Transform Customer Experience
Imagine having an unlimited number of employees who are available all day every day to help your customers with their questions and support-related issues, all with no waiting, on the device of the customers’ choosing. And in their language, whatever that may be. That’s basically what Chatbots can provide. They can completely change how your…
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Chatbot Trends
Chatbots are an exciting technology that offers businesses across a wide variety of industries unique solutions for interacting with customers. The advancement in chatbot technology has been very exciting for business owners and tech geeks alike. However, what is yet to come is far more exciting! Check out this chatbot trends infographic to get a…
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