Outsourced Contact Center

An Outsourced Contact Center is Cheaper than You Think – Here’s Why

Before you entirely write off an outsourced contact center, we want to explain all the unforeseen costs associated with doing it yourself. You know you need to step up your customer service. That’s why you’re reading this article! But do you know what it takes to make a contact center efficient and accessible to all…
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7 Ways to Create a Lifelong Customer This Holiday Season

Having a customer service plan in place before the holiday season is key to acing shopping days like Cyber Monday and Black Friday. A customer’s journey is longer than you might think. Traditionally, you’d assume that it begins with a customer finding you and ends with a sale. While important, what gives your business longevity…
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5 Reasons You Should Outsource Your Customer Service

In this new century, whether you’re a business owner or head of a government agency, customer satisfaction comes down to every single transaction. That one bad review can result in untold losses.  There is no hiding from social media reviews. One wrong move, and your customer service mistake is broadcast to the masses via Twitter,…
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4 Signs You May NOT Be Customer-Centric

We’ve all seen the signs of bad customer service. Those are easy to spot. Rude staff, bad manners, forgotten orders. But what about the more passive instances that might not be obvious to everyone, but soon snowball into a full-fledged affront to the customers you profess to care so deeply about? The little things add…
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5 Qualities All Great Call Center Managers Have

You’ve worked hard to become a good call center manager. Your call center looks at you to keep up performance and make sure quality does not diminish. What you do involves great responsibility… and in some cases, stress. It’s not feasible to maintain work expectations, be overwhelmed by stress, and continue growing. To grow as…
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What to Look for When Outsourcing Customer Care

Increase your company’s profits by selling more. That’s one way to outperform competitors. A smarter way to increase profits is by outsourcing some of your business activities. If you rely on a large volume of customer interactions, it may be time to consider outsourcing customer care. Customer interactions could mean inbound phone calls. It could…
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