Caiden Tuller Throughout its long history, DiRAD has been able to retain the best and brightest people by promoting a workplace that is professional yet laid back; a think-tank culture where ideas are freely exchanged and adventures with “bleeding edge” technology are encouraged. We love…
Read More
Making the choice to hire a contact center service is an easy one if you want to offer customers better service and engagement around the clock. It makes perfect sense. Serve your customers by getting their questions answered, and their problems solved. After about…
Read More
We’ve all seen the signs of bad customer service. Those are easy to spot. Rude staff, bad manners, forgotten orders. But what about the more passive instances that might not be obvious to everyone, but soon snowball into a full-fledged affront to the customers you…
Read More
You’ve worked hard to become a good call center manager. Your call center looks at you to keep up performance and make sure quality does not diminish. What you do involves great responsibility… and in some cases, stress. It’s not feasible to maintain work expectations,…
Read More
DiRAD is its people – we firmly believe in building a company culture around our personnel and not the other way around. Our low turnover rate on employees is proof of that. This edition of the DiRAD Technologies Company Spotlight features DiRAD’s longest-running employee, President…
Read More
One of the most important things to consider about chatbot technology is how you’ll use it to accomplish your business goals. Investing in a chatbot for the sake of keeping up with the times isn’t a wise strategy. It will leave you feeling like you…
Read More
Increase your company’s profits by selling more. That’s one way to outperform competitors. A smarter way to increase profits is by outsourcing some of your business activities. If you rely on a large volume of customer interactions, it may be time to consider outsourcing customer…
Read More
Customer experience/service has increasingly become an area in which companies compete, so having the right system in place is critical. Have you ever called a business, only to be greeted by a clunky IVR system? You know the kind we’re talking about. You call in…
Read More
How many customers are you missing out on because you lack the resources to interact with them 24 hours a day? You might be ready to consider automating your communications to capture those contacts that usually walk away because they can’t reach you. Most organizations…
Read More
At DiRAD, we treat our employees like family. Our office is a safe place, full of communication and maybe even a few pets. We love to highlight the incredible folks who make us the company we are by interviewing them and sharing their responses in…
Read More