The DiRAD Difference

DiRAD Technologies doesn’t have just satisfied customers, but raving fans. We provide innovative solutions that are competitively priced, with hyper-attentive support that sets a new paradigm for customer service.  When it comes to technology, we’re always on the leading edge, and always changing. That’s why we’ve been able to thrive and grow for the last 38 years.

The Full Contact Center Stack

DiRAD combines the best in contact center technology, staffing, and automation that enables organizations to provide the best possible customer experience.

“No Tiers” Technical Support

We make it very easy to reach us, and there are no tiers or barriers to getting help. We have dedicated, knowledgeable technical staff who can help you during the first call.

We Work With Only the Best Partners

DiRAD has joined forces with the industry leaders in contact center software and telecommunications. Our partners are globally recognized and are at the forefront of Customer Experience technology.

Amazon Connect, an easy-to-use, cloud-based omnichannel contact center, helps smaller businesses elevate their customer experiences with fewer resources while increasing remote agents’ efficiency.

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Twilio

Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale.

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Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.

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Latest Blogs

Company Spotlight: Growing Together

Each month, we like to check in with a member of our team and learn a little more about them! We do this by highlighting the incredibly talented individuals who make DiRAD special with our Company Spotlight. This month’s Company Spotlight is focused on Lisa…
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How to Avoid A Holiday CX Nightmare

Tensions are high during the holiday season, so it’s up to you to make sure your Customer Service Representatives (CSRs) are equipped with everything they need to keep moods merry. A combination of technology and knowledgeable CSRs will enable that. Below are the various ways…
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Women Owned Certified Business

Woman Owned Business & Contact Center Industry Leader LEARN MORE

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