As reported on Yahoo Finance today, Avaya is filing for Chapter 11 bankruptcy protection. What can you do as a customer? You can stay with your Avaya system and hope things turn around, or you can start thinking about decommissioning. DiRAD has replaced many Avaya systems with solutions from Genesys/Interactive Intelligence, and we recently added ShoreTel as a vendor partner. ShoreTel’s Connect platform allows customers to provide a cloud or premise-based solution that will minimize disruption for your current Avaya users, providing a seamless transition. If you have a sophisticated call center operation running Avaya, talk to us about moving to Interactive Intelligence. Many large municipal agencies and companies have already engaged with DiRAD to do just that.