IP Telephony

DiRAD was doing VoIP before it was cool. We've determined that to be successful at selling IP Telephony, a company has to provide the basics first: reliable dial tone, clean conversations, and compelling need.

Reliable Dial Tone

That which we all take for granted becomes the most important thing when implementing VoIP. Just a little loss of dial tone can kill an otherwise successful VoIP project. DiRAD is acutely aware of this "phenomenon" and takes steps to ensure continuity of your business as you move to VoIP.

Clean Conversations

Hearing an echo of yourself is fun for about the first minute of the VoIP experience. Static, "tunnel talk" and various other symptoms of bad VoIP implementation will also ruin a project. It can also skew one's opinion of VoIP forever. DiRAD has learned that good VoIP projects begin with the right expectations, the right network infrastructure, the right products and an experienced enterprise VoIP installer like DiRAD.

Compelling Need

What do you need VoIP for? DiRAD's consultative sales process doesn't push VoIP on customers who would not benefit from the technology. When is VoIP a good fit?

When you have multiple sites and are paying for expensive connections like point-to-point T1 to keep things "local". Think virtual office.

When you want to administer your own system rather than paying someone every time you need a change.

When you want extensive reporting capability that allows you to see every call, every hangup, every interaction. You want complete accountability.

When you have remote workers who need all to have the same functionality, accountability and connectivity as when they are in the office.

When you need VoIP-enhanced applications like recording on demand, instant GUI-based conferencing, presence management and find me/follow me functions.

When you want your phone system to integrate with 3rd party applications like CRM, accounting, and web-based services.

DiRAD Enterprise IP Telephony Core Competencies

DiRAD's unique 3-pronged IP telephony skill set consists of Voice, IT and Networking. Pick only two and you can't properly deploy a VoIP system.

Voice

DiRAD has over 20 years experience in the voice side of telecommunications. We know how critical it is to correctly position voice in your organization. This is the people part! Often taken for granted, a customer's current telephone infrastructure could make or break them as a company. All it takes is for one call to be buried then abandoned resulting in loss of revenue. DiRAD knows the pitfalls and how to make your customer's experience a positive one.

Information Technology

In order to integrate VoIP applications into your back office, a company has to be expert at determining how these application affect and utilize your current platforms. DiRAD's staff of engineers are experienced and certified in many server and endpoint platforms. We architect an entire solution, since the tentacles of VoIP can reach far into an IT environment. Security is our highest priority, along with ease of administration, resource usage control and availability.

Networking

Your network infrastructure is perhaps the single most important physical aspect of your VoIP deployment. It's not just routers, switches and hubs. DiRAD's voice networking experts look at these things too, but we also take a look at everything that happens on your network – things that affect or are affected by an enterprise VoIP system. File transfers, client/server applications, CAD applications, Video surveillance, and streaming media all have an impact on the VoIP experience.

DiRAD sells and support IP Telephony systems from Interactive Intelligence and Microsoft.

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