Call Center Technologies

A company claiming to be in the call center business better be able to handle voice, IVR, IT, and networking. It also should be able to navigate the cultural challenges ever present in the call center environment. People are the most important part of the call center. Although we deploy the latest and the best that call center technologies have to offer, we never lose sight that the success of a call center depends on the people working there.
The DiRAD Call Center deployment methodology is simple yet critical: We are experts trained in voice, IT and networking technologies, and can offer the people skills necessary to conduct a successful implementation.
DiRAD Call Center Offerings

Full consultation, system design, installation, training and support anywhere in the U.S., Canada and Mexico
Contact Center, with the ability to queue and process various forms of media including voice, email, fax, IM and video
IP contact center solutions based on Session Initiation Protocol (SIP) and TDM
Multiple site integration utilizing proven technologies such as SS7 and SIP, creating one virtual contact center that is easy to manage
Supports home-based agents working anywhere in the world
Disaster recovery systems with attractive reduced-use pricing
Hosted, on-demand options
For the past 8 years, DiRAD has been an Elite Partner with Interactive Intelligence Customer Interaction Center, the award-winning contact center platform.

Solutions

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Toll Free: 800 778 2927
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