Solutions
Interactive Voice Response
DiRAD Technologies is a national provider of Interactive Voice Response Services and Premise-based Systems. DiRAD specializes in custom IVR applications that are built to suit the demands of the customer's business environment. We serve millions of callers each day though our hosted and premise-based systems. Our diverse customer base hails from the ranks of Fortune 500 companies, large government agencies, small businesses and municipalities. Our IVR applications are completely customized to the needs of the customer. More...
Outbound Notification
DiRAD Notification Services are customized to your needs, your people, your emergencies and your data. With a proven core alert engine, DiRAD builds your application to work around your business processes, not the other way around. More...
Contact Center Technologies
A company claiming to be in the call center business better be able to handle voice, IVR, IT and networking. It also should be able to navigate the cultural challenges ever present in the call center environment. People are the most important part of the call center. Although we deploy the latest and the best that call center technologies have to offer, we never lose sight that the success of a call center depends on the people working there. The DiRAD Call Center deployment methodology is simple yet critical. We are experts trained in voice, IT and networking technologies, and can offer the people skills necessary to conduct a successful implementation. More...
Unified Communications
The way in which we now communicate is more confusing and chaotic than it was 50 years ago. The awesome technology that brings us Instant Messaging, VoIP, mobile applications and the plain old telephone also presents major challenges to efficiency, and hence the bottom line. DiRAD brings these technologies together with powerful, manageable platforms that extend the virtual office further than ever before – but simplifying the process into one transaction versus several. One platform versus several expensive boxes, one user interface versus many, and one point of administration instead of the many machines we manage now. More...