Products
Interactive Intelligence® Customer Interaction Center® (CIC)
Customer Interaction Center gives contact centers an innovative pre-integrated application suite and multimedia ACD capability to manage phone calls, faxes, e-mails and Web interactions from one platform. But CIC's inherent PBX/IP PBX call processing, voicemail, fax server and unified messaging also let it reach throughout enterprise-empowering agents, supervisors and business users alike to elevate productivity and performance as well as customer service. More...
Microsoft® Lync 2010
Better collaboration leads to increased productivity and business success. Microsoft® Lync™ transforms communication into interaction and collaboration. Lync truly unifies your communications and connects people via a single interface that brings together voice, Presence, IM and video conferencing so people can connect in the way that's most effective for them. If you want to streamline your communications, improve collaboration and reduce costs – look to Lync. More...
DiRAD IVR
DiRAD IVR is a complete turnkey Interactive Voice Response System that is tailored to your specifications. Built using .NET technology from Microsoft, DiRAD IVR is non-proprietary and, most importantly, extremely affordable. DiRAD has been custom-building IVR systems for over 27 years, serving some of the largest government agencies in the world, along with fortune 500 companies. Our development process is second-to-none, and is based on years of experience. DiRAD's IVR Warehouse division provides companies and resellers with an extremely competitive solution. See what DiRAD IVR can do for you.
SecureTech Wave System
DiRAD is an exclusive dealer of SecureTech Wave systems to New York State and municipal agencies. The WAVE is a wireless, instant notification system. It is the fastest and most effective way to communicate an alarm to first responders. An audible alarm message over a two-way radio or push-to-talk phone is the most urgent type of message; it demands attention. Combined with the DiRAD Outbound Notification System, the WAVE can also send mass alerts via email, SMS text messaging, phone calls and public address systems. The WAVE uses state-of-the-art technology to provide wireless sensors with either the longest range and most robust signal or the most accurate RF location available. CLICK HERE for demo