Contact Center Technology

Solutions for all Sizes and Budgets

DiRAD’s offerings include solutions from Genesys, as well as our our value offering, ConnectRT.

Genesys PureConnect

For over 17 years, DiRAD has implemented mission-critical PureConnect call centers for government and businesses. Learn more.


PureCloud is a revolutionary, cloud-based platform that drives seamless, multichannel experiences for customers, as well as unbeatable collaborative tools for your enterprise. Learn more.

DiRAD ConnectRT

DiRAD’s value-based ConnectRT was designed to provide the most popular cloud-based contact center features, at a competitive price. ConnectRT serves government agencies and small to midsize businesses who may not be in the call center business, but need the features and benefits of a professional platform. ConnectRT also deploys quickly, requires no hardware, and no capital investment. Learn more.

Genesys Communications-as-a-Service (Caas)

Stand up a professional contact center suite in the cloud with CaaS. With all the features you need plus many more. Today, CaaS is the Gartner Magic Quadrant leader in Cloud-Based Contact Centers. Combined with DiRAD’s project management, onsite training and 24×7 support, this solution combines the security of on-prem and the piece of mind that comes with the cloud.

“DiRAD has saved our agency millions of dollars over the years, automating many of our business services. I recommend them highly.”

-Bill S., New York State Health Department

Learn More About DiRAD’s Call Center Solutions

Fill out the short form below, and a DiRAD call center solutions expert will contact you to discuss your organization’s challenges and needs.