Solutions for all Sizes and Budgets
DiRAD’s offerings include ConnectRT, our cloud-based value offering, and premise and cloud-based solutions from Interactive Intelligence.
DiRAD’s value-based ConnectRT was designed to provide the most popular cloud-based contact center features, at a competitive price. ConnectRT serves government agencies and small to midsize businesses who may not be in the call center business, but need the features and benefits of a professional platform. ConnectRT also deploys quickly, requires no hardware, and no capital investment. Learn more.
Interactive Intelligence Customer Interaction Center (CIC)
For over 16 years, DiRAD has implemented mission-critical CIC call centers for government and large businesses. Learn more.
Interactive Intelligence PureCloud
PureCloud is a revolutionary, cloud-based platform that drives seamless, multichannel experiences for customers, as well as unbeatable collaborative tools for your enterprise. Learn more.
Interactive Intelligence Communications-as-a-Service (Caas)
Stand up a professional contact center suite in the cloud with CaaS. With all the features you need plus many more. Today, CaaS is the Gartner Magic Quadrant leader in Cloud-Based Contact Centers. Combined with DiRAD’s project management, onsite training and 24×7 support, this solution combines the security of on-prem and the piece of mind that comes with the cloud.
“DiRAD has saved our agency millions of dollars over the years, automating many of our business services. I recommend them highly.”
-Bill S., New York State Health Department