Contact Centers

Solutions for all Sizes and Budgets

DiRAD’s offerings include ConnectRT, our cloud-based value offering, and premise and cloud-based solutions from Interactive Intelligence.

DiRAD ConnectRT

DiRAD’s value-based ConnectRT was designed to provide the most popular cloud-based contact center features, at a competitive price. ConnectRT serves government agencies and small to midsize businesses who may not be in the call center business, but need the features and benefits of a professional platform. ConnectRT also deploys quickly, requires no hardware, and no capital investment. Learn more.

Interactive Intelligence Customer Interaction Center (CIC)

For over 16 years, DiRAD has implemented mission-critical CIC call centers for government and large businesses. Learn more.

Interactive Intelligence PureCloud

PureCloud is a revolutionary, cloud-based platform that drives seamless, multichannel experiences for customers, as well as unbeatable collaborative tools for your enterprise. Learn more.

Interactive Intelligence Communications-as-a-Service (Caas)

Stand up a professional contact center suite in the cloud with CaaS. With all the features you need plus many more. Today, CaaS is the Gartner Magic Quadrant leader in Cloud-Based Contact Centers. Combined with DiRAD’s project management, onsite training and 24×7 support, this solution combines the security of on-prem and the piece of mind that comes with the cloud.

“DiRAD has saved our agency millions of dollars over the years, automating many of our business services. I recommend them highly.”

-Bill S., New York State Health Department

Learn More About DiRAD’s Call Center Solutions

Fill out the short form below, and a DiRAD call center solutions expert will contact you to discuss your organization’s challenges and needs.

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