Products & Solutions

Leverage Our 30 Years of Experience

How do you stay close to clients, customers, and constituents?  If you help them find what they need, they won’t need to look elsewhere. That’s why DiRAD provides more than just communications-focused IT products and services. We supply technical solutions to overcome organizational challenges.

All of DiRAD’s products reflect a commitment to deploy the right technologies while keeping an eye toward the future. Industry-leading offerings in contact center infrastructure, enterprise hosted IP/PBX, Interactive Voice Response (IVR) and Mobile applications allows customers to interact with you in any way they wish.

DiRAD’s customers consist of many high-volume, high customer-touch organizations that can often be overwhelmed by the needs of its consumers and constituents. Especially in the case of chaotic government agencies, DiRAD ‘herds the cats’ and puts them into nice, happy buckets where they can receive the most attention. Employees can now do their real work instead of haphazardly answering phone calls, emails, and instant messages.

Customers are happier, costs are down, and the pressure is off.

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Schedule a free consultation, and find out how DiRAD can help your organization meet today's communication challenges.

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Featured Solutions

Contact Centers

Manage all those calls, emails, chats, and text messages. Learn more.

Enterprise Communications

From hosted IP/PBX to presence, video conferencing and desktop sharing. Learn more.

Interactive Voice Response (IVR)

Reach everyone, reduce costs, and provide 24×7 customer service with the new SpeechRT. Learn more.

Mobile Applications

Apps that help improve customer service, make tasks easier, boost accountability and reach your people. Learn more.

“DiRAD has saved our agency millions of dollars over the years, automating many of our business services. I recommend them highly.”

-Bill S., New York State Health Department

Your clients’ expectations are changing, but are you ready to change with them? Answering calls during regular office hours isn’t enough anymore. Lengthy wait times that result in reaching the wrong person can cause clients to become skeptics – and customers to look elsewhere for answers.

Your partners and personnel are looking for direction, too. They want simplified, state-of-the-art communications. They expect successful IT implementations and top-notch customer support. From call centers and mobile apps to interactive voice response and unified communications, DiRAD can help.

Featured Products

Genesys | Interactive Intelligence

DiRAD is an authorized deployment specialist for the entire line of Interactive Intelligence contact center solutions.

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ConnectRT

An enterprise communications solution beyond leading edge.

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Skype for Business

DiRAD is an enabler of Microsoft Cloud products such as Azure and Office 365.

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PureCloud

The future is now with PureCloud Collaborate, Communicate and Engage.

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