Products & Solutions
Leverage Our 30 Years of Experience
How do you stay close to clients, customers, and constituents? If you help them find what they need, they won’t need to look elsewhere. That’s why DiRAD provides more than just communications-focused IT products and services. We supply technical solutions to overcome organizational challenges.
All of DiRAD’s products reflect a commitment to deploy the right technologies while keeping an eye toward the future. Industry-leading offerings in contact center infrastructure, enterprise hosted IP/PBX, Interactive Voice Response (IVR) and Outbound Notification allows customers to interact with you in any way they wish.
DiRAD’s customers consist of many high-volume, high customer-touch organizations that can often be overwhelmed by the needs of its consumers and constituents. Especially in the case of chaotic government agencies, DiRAD ‘herds the cats’ and puts them into nice, happy buckets where they can receive the most attention. Employees can now do their real work instead of haphazardly answering phone calls, emails, and instant messages.
Customers are happier, costs are down, and the pressure is off.
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“DiRAD has saved our agency millions of dollars over the years, automating many of our business services. I recommend them highly.”
-Bill S., New York State Health Department
Your clients’ expectations are changing, but are you ready to change with them? Answering calls during regular office hours isn’t enough anymore. Lengthy wait times that result in reaching the wrong person can cause clients to become skeptics – and customers to look elsewhere for answers.
Your partners and personnel are looking for direction, too. They want simplified, state-of-the-art communications. They expect successful IT implementations and top-notch customer support. From call centers and mobile apps to interactive voice response and unified communications, DiRAD can help.
Genesys | Interactive Intelligence
DiRAD is an authorized deployment specialist for the entire line of Interactive Intelligence contact center solutions.
An enterprise communications solution beyond leading edge.