DiRAD IVR is Built to Serve People, not to Build Walls.

Interactive Voice Response (IVR) Solutions

IVR - Provide 24-Hour Service for Pennies on the Dollar

DiRAD is a turnkey solution provider, designing and building IVR systems and hosted applications for the public and private sectors for over 27 years. We are a fully staffed, 24x7 operation dedicated to providing the best support in the industry.

Your DiRAD IVR will conform to your specifications through our streamlined development process that we have perfected over the last few decades.

Every hosted and installed DiRAD IVR Includes:

Call Flow Diagram
DiRAD will create a custom call flow, which is a visual representation of your voice application. This will help you define exactly what your callers will experience.

Script Development
DiRAD script development professionals take your “rough” script (or none at all) and create a masterpiece of call experience. Your voice application should quickly and easily get your callers served.

Since a quality voice is mission critical to your satisfaction and our success, professional English voice recording is included in every IVR we build. We can also build your application in 30 different languages.

Voice, Web and Mobile Programming
Since DiRAD custom builds every IVR, we employ in-house programmers to build your application using the call flow and script that we worked with you to design. All web-based and mobile functionality that you require is also built by our staff, which allows us to quickly mobilize for your change requests.

No Hassle Testing and Changes
After system installation, any changes you require will be done at no charge for the first 30 days of your deployment. 24/7 support and fixes are included at no charge for the life of your support agreement.

DiRAD IVR Features

• Speech recognition included at no extra cost
• Windows Server-Based SIP platform (VoIP Solution)
• SMS/Text messaging IVR
• Enhanced text-to-speech included at no extra cost
• CTI support for many different PBXs
• Interoperable with Cisco, Avaya, Mitel, Nortel and many other PBX systems
• Custom .NET web application with every IVR
• ASP.NET web development