Interactive Intelligence Acquisition

John M. News Leave a Comment

As many of you know, Genesys recently entered into a definitive agreement to purchase Interactive Intelligence, a long-time partner of DiRAD. Some of our customers have asked what that means for the future of the platform. Our answer? Genesys purchased Interactive primarily for the platform’s mid-market appeal. It’s the best thing that could happen, in that Interactive Intelligence (the mid-market leader) is being purchased by the market leader in the Enterprise account (very large) space. Through this acquisition, there will be a vast amount of resources available to continue building and innovating CIC. It’s a win-win and we’re looking forward to working with Genesys in the future.

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