Home > Public Sector Solutions

	DiRAD holds a US GSA Schedule 70 contract for Hosted IVR Services
	DiRAD holds a New York State OGS contract for Interactive Voice Response

Public Sector Solutions

DiRAD solutions utilize a wide array of communications, web and new media tools to provide government agencies a way to deliver services and keep costs down. We can provide the following solutions:

Interactive Voice Response - Hosted and premise-based

• Advanced speech recognition + touch tone at new "commodity pricing"
  

• Human-like text-to-speech
  

• Built using standards such as VXML, SALT, WWF, WCF
  

• Web interfaces to command, control, and run reports

Unified Communications

• Enhanced voicemail, unified messaging

• Compatible with most PBX systems and Centrex
  

• Speech-enabled attendants
  

• Platforms built on technology from Microsoft and Interactive Intelligence
  

• Exchange 2007+ OCS 2007

Contact Centers

Since 2000, DiRAD has been an elite partner with Interactive Intelligence, deploying their award-winning IP-based IVR and call center products. DiRAD is running these systems in such large agencies as the New York City Board of Elections, New York State Comptroller, and the New York City Police Department. Our contact centers offer the following functionality on a single platform:

• Inbound multimedia contact center (voice/email/fax/text queuing)
  

• Outbound + blended predictive dialing
  

• Interactive Voice Response
  

• Unified Messaging

All DiRAD solutions are supported 24x7x365 by certified DiRAD engineers.

DiRAD’s Public Sector Experience

As a voice technology solutions integrator for state, municipal & federal government clients, DiRAD has achieved an understanding of the unique requirements of the public sector community.

With over twenty years of providing IVR and related technology solutions to our Government clients the DiRAD team has developed extensive experiential based expertise in the skill set areas of:

• Assessing an organizations communication needs
• Designing voice solutions in line with government technology guidelines
• Effectively managing an implementation with the multiple department and vendor interrelationships unique to the government space.
• Providing mission critical responsive system support for multiple year contracts

Examples of DiRAD Government clients include State and City agencies such as Finance, Election Boards, Health, Court Systems, Insurance, Legal, Mental Health, Motor Vehicles, Police and Transportation.

Go to OGS informational page
Go to GSA information page

Case Studies

> The New York City Criminal Justice Agency > New York State Court System

Contact Us
DiRAD Technologies
9 Corporate Drive
Clifton Park, NY 12065

Toll Free: 800 778 2927
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