A single fully-integrated software solution for the contact center
Customers expect nothing less than service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them. With PureConnect™ from Genesys, you deliver an exceptional experience to every customer you serve.
Cloud or on-premises… you choose your contact center solution
DiRAD and Genesys | Genesys offer the choice of a complete on-premise solution, a cloud solution at a fixed monthly cost — or a comprehensive managed service in which DiRAD performs all administrative tasks.
Exceed customer expectations and build loyalty
The PureConnect solution allows your contact center to take a highly personalized, all-in-one approach to customer care. An approach that lets you better anticipate — and exceed — customer expectations.
Improve operational performance and achieve better customer service
PureConnect’s suite of integrated contact center applications brings together interaction processes and customer service best practices. And whenever needed, scales to advanced functionality via PureConnect’s simple application licensing as listed below.