Genesys Integrates PureCloud with Amazon Lex

John M. News Leave a Comment

DiRAD partner Genesys has integrated it’s cloud customer engagement solution PureCloud with Amazon’s Lex, a service for building conversational interfaces into applications using voice and text. The integration will provide opportunities to develop natural speech applications that leverage Artificial Intelligence (AI), for voice, chat and SMS interfaces. For more, read Sam Del Rowe’s post at smartcustomerservice.com.

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