New platform will modernize communications in the Business Service Center
The New York Metropolitan Transportation Authority (MTA) has awarded a 5-year contract to DiRAD Technologies of Clifton Park, to provide a contact center solution for the MTA Business Service Center (“BSC”). With the project underway, DiRAD is implementing the Customer Interaction Center (“CIC”) platform from Interactive Intelligence, providing a unified, multichannel communications experience for callers to the MTA.
As part of New York State Governor Andrew Cuomo’s efforts to increase minority- and women-owned business participation in state contracts, DiRAD is partnering with Compulink Technologies, a New York City-based company and a MBE and DBE (Disadvantaged Business Enterprise). “Compulink has been great to work with,” said John Michne, DiRAD Vice President. “We’re already talking about partnering for future business opportunities.”
About DiRAD Technologies, Inc.
Founded in 1984, DiRAD Technologies, Inc. is a telecommunications solution provider, providing next-generation Unified Communications, Contact Center, Cloud, and Interactive Voice Response (IVR) solutions. DiRAD partners with customers to deliver dramatic results using innovative technology, resulting in improved customer service, efficiency, and cost savings. DiRAD’s major customer segments include government and higher education. For further information, please visit www.dirad.com.
About Compulink Technologies, Inc.
Compulink Technologies, Inc. was founded in 1986 by Rafael Arboleda. Compulink is a provider of IT solutions specializing in Network Project Services, Cloud Services, and Managed Services. Whether developing a cutting-edge solution or building a rock-solid tried and true network infrastructure, Compulink meets the clients’ needs by working closely with them from concept to design to implementation. Clients include higher education, Federal/State/Local Government and Private enterprise. Building long term relationships is something Compulink believes in and goes through great lengths to ensure their clients receive first rate service. For more information, please visit www.compu-link.com.