Skype for Business Adds Voice

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Microsoft’s Office 365 Lync client has been up and running for several years now, providing Instant messaging, presence and video and Audio conferencing.  But voice has been noticeably absent. A few years ago in a halfhearted attempt,  Microsoft partnered with telecom companies, especially in Europe, to try and piece together some kind of cloud voice offering. It unceremoniously tanked. Then …

SIP Trunks and IVR

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The process of procuring an IVR system is arduous enough, but then you have to trunk it. What? If you IVR is going to sit at your facility, you’ll need phone lines to feed it. There are a few ways to do this: 1. Order “legacy” PSTN service from your telco provider. An example would be ordering an ISDN/PRI circuit …

Coming to an IVR Near You: WebRTC

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WebRTC is no doubt one of the hottest topics in the area of Unified Communications (UC). WebRTC enables users to communicate with each other via browser, without having to install any software. So what, right? What about Skype? Lync? Google Hangouts? Isn’t this functionality already available? Well, not really. With WebRTC you don’t need any other vendors. It completely frees …

IVR Warehouse, a Division of DiRAD Technologies

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DiRAD’s IVR Warehouse is marking its 5th year of providing custom Interactive Voice Response (IVR) solutions to commercial entities throughout the US.  IVR Warehouse caters to businesses who are in need of custom voice automation, at a price that is extremely competitive given the marketplace. “Our competitive strength comes from using software that our parent company (DiRAD) designed”, said John Michne, …