DiRAD and Compulink Partner to Provide New MTA Call Center Solution

John M. News Leave a Comment

New platform will modernize communications in the Business Service Center The New York Metropolitan Transportation Authority (MTA) has awarded a 5-year contract to DiRAD Technologies of Clifton Park, to provide a contact center solution for the MTA Business Service Center (“BSC”). With the project underway, DiRAD is implementing the Customer Interaction Center (“CIC”) platform from Interactive Intelligence, providing a unified, …

DiRAD is Now Listed with NYCHA

John M. News Leave a Comment

DiRAD is pleased to announce that it has been listed in the New York City Housing Authority’s Minority and Women-Owned Small Business Enterprises (MWSBE) directory for Telecommunications and Information Technology Services.

Technology in the Adirondacks

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DiRAD Technologies joined three prominent State University of New York technology organizations as they convened in Lake Placid for the SUNY Technology Conference, June 16-17.  The Conference covered a broad range of technologies and issues relating to administrative and academic computing, infrastructure, education technology, media, and telecommunications, amongst others.  The DiRAD team met a lot of great people, shared our …

Get Word, Excel and Powerpoint – New on Android Phones

rtddirad News, Unified Communications Leave a Comment

Microsoft just released Android versions of their ubiquitous Office applications — available for download now. Made for Today’s Mobile Workforce With a touch-friendly interface and the same look and feel of Microsoft Office, you can view, edit, and share documents from your phone. Enjoy Premium Features With premium features included with your Office 365 subscription, you also can track changes …

Statement on ShellShock/Bash

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From Our Partners at Interactive Intelligence: Dear Interactive Intelligence Partners and Customers, The recently announced Bash [1] vulnerability known as ShellShock continues to remain in the news, so we would like to let our customers know what steps we have taken to ensure that this issue has been addressed within the Interactive Intelligence environment. We have confirmed that the current …

HP and Avaya Teaming up to Host Call Centers?

rtddirad Cloud, Contact Centers, News Leave a Comment

Seriously? How much is all this going to cost? Avaya and HP have decided to join forces to provide a combined mix of Unified Communications as a Service (UCaas), Contact Center as a Service (CaaS), and something called infrastructure modernizing services, which I guess means you need new gear if we’re going to host your call center. It also means …