SIP Trunks and IVR

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The process of procuring an IVR system is arduous enough, but then you have to trunk it. What? If you IVR is going to sit at your facility, you’ll need phone lines to feed it. There are a few ways to do this: 1. Order “legacy” PSTN service from your telco provider. An example would be ordering an ISDN/PRI circuit …

Coming to an IVR Near You: WebRTC

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WebRTC is no doubt one of the hottest topics in the area of Unified Communications (UC). WebRTC enables users to communicate with each other via browser, without having to install any software. So what, right? What about Skype? Lync? Google Hangouts? Isn’t this functionality already available? Well, not really. With WebRTC you don’t need any other vendors. It completely frees …

IVR Warehouse, a Division of DiRAD Technologies

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DiRAD’s IVR Warehouse is marking its 5th year of providing custom Interactive Voice Response (IVR) solutions to commercial entities throughout the US.  IVR Warehouse caters to businesses who are in need of custom voice automation, at a price that is extremely competitive given the marketplace. “Our competitive strength comes from using software that our parent company (DiRAD) designed”, said John Michne, …

The Forgotten Masses’ Strain on Human Services

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Ever since DiRAD has been working with Human Services agencies, one thing has remained the same: There is a huge, “hidden” population of clientele that push caseloads to the max, stressing caseworkers and budgets alike. When you combine the poor state of the economy with record numbers of unemployed individuals, it becomes the perfect storm over an agency struggling to keep …

Customer Service at the County Jail: An Oxymoron?

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The words “jail” and “customer service” often do not go hand-in-hand, unless you’re thinking about the friendly food servers at chow time. However, there is a large number of “customers” located outside the walls of a jail: that of the family, friends, and other concerned parties who are trying to find information on an inmate. They call the booking office …