Call Center Solutions
Groundbreaking Contact Center Technologies
A company claiming to be in the call center business better be able to handle voice, IVR, IT, and networking. It also should be able to navigate the cultural challenges ever present in the call center environment. People are the most important part of the call center. Although we deploy the latest and the best that call center technologies have to offer, we never lose sight that the success of a call center depends on the people working there.
The DiRAD Call Center deployment methodology is simple yet critical: We are experts trained in voice, IT, and networking technologies, and we offer the people skills necessary to conduct a successful implementation.
DiRAD Call Center Offerings:
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Full consultation, system design, installation, training and support anywhere in the United States, Canada and Mexico
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A Multimedia Contact Center, with the ability to queue and process various forms of media including voice, email, fax, IM and video
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IP contact center solutions based on Session Initiation Protocol (SIP) and TDM
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Multiple-site integration utilizing proven technologies such as SS7 and SIP, creating one virtual contact center that is easy to manage
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Supports home-based agents working anywhere in the world
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Disaster recovery systems with attractive reduced-use pricing
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Hosted, on-demand options
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For the past 10 years, DiRAD has been an Elite Partner with Interactive Intelligence, the award-winning contact center platform. DiRAD staff are certified experts at installing and supporting the entire Interactive Intelligence product line.
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