Customer Service at the County Jail: An Oxymoron?

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The words “jail” and “customer service” often do not go hand-in-hand, unless you’re thinking about the friendly food servers at chow time. However, there is a large number of “customers” located outside the walls of a jail: that of the family, friends, and other concerned parties who are trying to find information on an inmate. They call the booking office …

Frost & Sullivan Award

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Interactive Intelligence has been awarded Frost & Sullivan’s 2014 North American Contact Center Systems Company of the Year. This award is given annually to a single vendor based on how it performs against key competitors in the following areas: growth strategy excellence; growth implementation excellence; degree of innovation with products and technologies; leadership in customer value; and leadership in market …