Utility companies are essential service providers that deliver warmth and security to our homes and businesses. However, they can be complex and difficult to navigate. This is where quality contact center technology comes in. The tech, plus your agents or a full outsourced contact center,…
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DiRAD has a long history of attracting and retaining top talent. Company culture has always been professional, yet laid-back. Always encouraging employees to be themselves and keep it real. We’re proud of the people on our team and each month we like to highlight them…
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If implemented correctly, a hybrid work schedule can improve employee satisfaction, productivity, and work-life balance. This is why more companies than ever before are offering remote and hybrid positions. A hybrid work schedule can give employees the flexibility they need to balance their work and…
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In today’s world, customer service is more important than ever before. With so many businesses competing for our attention, it’s the little things that can make all the difference. And one of the most important things is having a customer service team that is genuinely…
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From the start, DiRAD Technologies has always been about delivering amazing products and services, but never at the expense of our workforce. We always strive to make our employees feel valued, respected, and appreciated. Our culture is one where we encourage everyone to feel free…
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At DiRAD, we do our best to be supportive of the people on our team. In or outside of work, we are always looking for them to succeed. That’s why each month we like to check in and highlight those that are doing great things….
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Volatile weather, public health emergencies, and the like are situations that we’re always doing our best to prepare for. There’s a lot of moving pieces when situations like this arise. Whatever can be automated should, so that emergency responders can focus on the tasks that…
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DiRAD is very selective with who we bring into the family. We only choose the best of the best! To show how much we value our team we do a monthly Company Spotlight to highlight those doing great things. This month’s Company Spotlight is focused…
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Dealing with irate customers? Increase in negative interactions? We’ve noticed signage, like the one pictured, popping up lately in more doctors’ offices and stores discouraging poor behavior with customer service representatives. A lot of businesses are doing their best to cut those interactions off before…
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Company Spotlights are where we highlight the amazing individuals who make DiRAD great. In honor of our webinar later this month, we wanted to check in with one of the panelists who will be featured — our very own Vice President, John Michne! How long…
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