Lots of Action During The 2015 New York State Forum

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As a New York State Contract Vendor and exhibitor at the 2015 NYS Purchasing Forum and Trade Show at the Empire State Plaza Convention Center, DiRAD staff were kept busy by the more than 1,200 attendees. Staff met with purchasing agents throughout the state to talk about our product and service offerings and the benefits derived by our government customers. …

Government Technologists Visit the DiRAD Booth

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May 14 brought DiRAD staff to the Saratoga Springs City Center as an exhibitor during the New York State Local Government Information Technology Directors’ Association’s Spring Conference and Vendor Fair. The event provided DiRAD an opportunity to highlight our products and services to county and local governments. DiRAD also participated in various roundtable discussions focusing on VOIP, Virtualization, Cyber Security, …

DiRAD Attending Interactions 2015

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DiRAD will journey to Indianapolis for 3 days of technical and business-focused sessions. The conference includes the latest product offerings, current trends, creative approaches to business problems, and industry specific solutions. For additional information, click here.

DiRAD Attending the NASTD Eastern Regional

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The National Association of State Technology Directors will gather in Stowe, Vermont to discuss topics such as Outsourced Services, Software Services, and Office 365.  In addition, state reporting sessions will cover IT project initiatives and a summary of current and future IT procurements.  For additional information, click here.

Skype for Business Adds Voice

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Microsoft’s Office 365 Lync client has been up and running for several years now, providing Instant messaging, presence and video and Audio conferencing.  But voice has been noticeably absent. A few years ago in a halfhearted attempt,  Microsoft partnered with telecom companies, especially in Europe, to try and piece together some kind of cloud voice offering. It unceremoniously tanked. Then …

SIP Trunks and IVR

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The process of procuring an IVR system is arduous enough, but then you have to trunk it. What? If you IVR is going to sit at your facility, you’ll need phone lines to feed it. There are a few ways to do this: 1. Order “legacy” PSTN service from your telco provider. An example would be ordering an ISDN/PRI circuit …

Coming to an IVR Near You: WebRTC

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WebRTC is no doubt one of the hottest topics in the area of Unified Communications (UC). WebRTC enables users to communicate with each other via browser, without having to install any software. So what, right? What about Skype? Lync? Google Hangouts? Isn’t this functionality already available? Well, not really. With WebRTC you don’t need any other vendors. It completely frees …

DiRAD to Exhibit at NYSLGITDA

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The New York State Local Government Information Technology Directors’ Association’s Spring Conference and Vendor Fair will take place at the Saratoga Springs City Center.  Stop by to say, “Hello” and to chat about Interactive Voice Response, Unified Communications and Contact Center technologies.  For more information, click here.