About DiRAD Technologies, Inc.
A Consultative Approach to Business
While many companies seek to maximize sales by any means possible, DiRAD’s priority has always been to create solutions to problems using the best technology available. We’ve built solid relationships with our customers as trusted advisors, leading with solutions instead of pitches.
A Little History
Founded in 1984, our company name was drawn from two words: Digital Radio. Even back then, DiRAD was pioneering a new mode of communications, using computers to run on-air programming. While that was a successful period by all accounts, the company quickly grew after becoming a provider of voicemail solutions for PBX systems. DiRAD had to master several different types of proprietary switch integrations, laying the groundwork for DiRAD’s current ability to integrate with anything.
As DiRAD’s customer base grew, so did the demand for more voice automation products such as Interactive Voice Response (IVR). The IVR business until the late 90’s was booming. The web wasn’t yet ubiquitous, but the first tech bubble was the omen that IVR had a new competitor: the Internet.
The early to mid-2000’s was an interesting time for DiRAD. Government agencies discovered the World Wide Web, with its promise of providing information and services to everyone. However, IVR demand continued its increase in key demographics, and DiRAD added call center technology to their offering. After a year of due diligence, DiRAD selected Interactive Intelligence as the platform upon which the company would offer call center solutions. Our first call center went live in 2002, at the New York State Comptroller’s Office. DiRAD has since built a sizable premise and hosted call center business.
The Cloud has been an important era for DiRAD and its customers. When the Cloud first appeared as an offering, government agencies were cautious in their approach. The Cloud was perceived as slow, expensive, and tough to procure from a government standpoint. However, one aspect of the Cloud was just taking off: Hosted IVR. DiRAD was one of the first IVR companies to take advantage of SIP technology in their Cloud IVR services, and has become a trusted provider for government agencies. DiRAD was recently awarded the New York State IT Umbrella contract as a Cloud provider.
DiRAD has since increased its Cloud offerings, recently procuring its own switching infrastructure in order to provide hosted Call Center and Enterprise IP-PBX services. With customers already running thousands of calls through our platform, the writing is on the wall for dramatic growth in this area. Our Cloud offerings continue to grow as we’ve added mobile application development to our catalog of services.
DiRAD’s mobile development expertise is significant. Leveraging our more than 30 years of application development, business analysis, design, and legacy integration, DiRAD was prepared for mobile before it arrived.
In March of 2014, long-time DiRAD employees Maria Massa, John Michne and Rami Hachem purchased 100% of the shares of DiRAD Technologies, from the original owners. Since then, the company has reinvigorated itself, become a woman-owned business, and retained large government agencies as customers. The growth plan continues as it always has: continue to provide solutions that solve our customers’ business problems, and as the problems evolve, so will the solutions.
DiRAD is a New York State, New York City, New Jersey, and Port Authority of NY & NJ Certified Women-Owned Business Enterprise.
Maria Massa, President/COO
Maria has spent more than 20 years at DiRAD, honing her management skills and providing guidance on complex projects with large budgets and multiple dependencies.
Maria’s primary role is to oversee all business operations. As the president of a Woman-Owned Business, her secondary role is to pursue relationships with government entities, other Minority- and Women-Owned Businesses, and primary contractors as they look for trusted partners.
Maria holds a bachelor’s degree in Business Management from the State University of New York at Binghamton. She enjoys family time and her children’s sports activities.
John Michne, Vice President
John brings over two decades of experience to his role, having worked in just about every position in the company. As Vice President, John’s primary role is to evolve DiRAD’s legendary innovation in the government communications space as a national solution provider.
John holds a bachelor’s degree in Criminal Justice from the State University of New York at Oswego, and a Master’s degree in Public Administration from the State University of New York. John also holds several Microsoft and Interactive Intelligence technical certifications.
In his spare time, he enjoys cycling, fitness and family time.
Rami Hachem, Vice President
Rami is DiRAD’s number one Customer Advocate. Rami’s responsibilities include aligning DiRAD’s technology offerings with the needs of our customers, while ensuring their complete satisfaction.
Rami oversees all Technical Support operations, and onsite project deployments, as well as employee development and education. Rami holds a bachelor’s degree in Information Technology from the State University of New York at Morrisville. Rami also holds many technical certifications from Microsoft, Cisco, and Interactive Intelligence.
During those brief periods of free time, Rami can be found with his family.