Voice, Web and Mobile Solutions for government and business

DiRAD provides innovative, cost-effective solutions that enable accessible, 24×7 public services across multiple channels.

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Headquartered in Albany, NY We work with clients that have locations across the state and across the country

Facing Public Sector
Communication Challenges
of Today

With budgets getting smaller and smaller, and the rate of diverse communications needs of consumers growing faster and faster, government funded entities are being forced to get creative in their efforts to meet customer requirements in cost-effective ways.

Offer round-the-clock service without round-the-clock staff

From millennials to senior citizens, constituents have come to expect 24/7 government services. Find out how to offer more for less.

Provide cross-channel, real time access for all devices

Customers shouldn’t be restricted to just one or two channels of communication. Find out how you can get to that next level.

Increase accountability and customer satisfaction

Rather than build walls between you and your constituents, DiRAD helps you tear them down.

Creative Communication Solutions from DiRAD Logo

Interactive Voice Response

This isn’t your mom’s IVR. Find out the creative ways organizations are leveraging mobile and VoIP to provide 24/7 services.

DiRAD IVR Solutions

Improve customer service, minimize risk, manage growth and respond 24×7.

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Contact Center Solutions

DiRAD contact center customers are some of the largest government agencies in the US. We share our expertise, and your sense of urgency, to professionalize your customer service organization.

Right Solution for You

DiRAD provides both cloud and premise-based solutions for any size organization.

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Cloud-Based IP/PBX

Shrink your telecommunications budget dramatically, reduce overhead, and get old-school service

ConnectRT From DiRAD

DiRAD's powerful new communications platform

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Mobile Apps for Government

Government deployments present new challenges for IT governance, compliance issues, privacy and security. Leverage DiRAD’s 30 years of backend integration experience to provide secure mobile access to your data.

Take Advantage of Mobile

DiRAD can help you develop and deploy mobile applications that support your operations.

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Recent Blog Posts

DiRAD Certified as NYS Woman-Owned Business Enterprise (WBE)

Albany, New York – May 4, 2016 – Maria Massa, President of DiRAD Technologies, recently announced that the company has become a New York State Certified Women-Owned Business Enterprise (WBE). Administered by the New York State Empire State Development Corporation, The certification involved a lengthy application and rigorous screening process, and will help DiRAD compete for state government contracting opportunities. ...

Skype for Business Begins PSTN Preview

Microsoft has released a preview edition of Skype for Business that provides Cloud PBX with PSTN calling. In addition, PSTN Conferencing is being released in this preview. Select vendors, including DiRAD Technologies, have been invited to participate in the preview along with their customers. This is one of the last steps before the product is released for general availability. Cloud ...

Upcoming Events

New York State Procurement & Trade Show – May 18-19
New York Digital Government Summit – September 15-16
New York City Technology Forum – November 2016