your contact center source

Omnichannel | Workforce Management |IVR | Outbound

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Headquartered in Albany, NY We work with clients that have locations across the state and across the country

Facing Public Sector
Communication Challenges
of Today

With budgets getting smaller and smaller, and the rate of diverse communications needs of consumers growing faster and faster, government-funded entities are being forced to get creative in their efforts to meet customer requirements in cost-effective ways.

Offer round-the-clock service without round-the-clock staff

From millennials to senior citizens, constituents have come to expect 24/7 government services. Find out how to offer more for less.

Provide cross-channel, real time access for all devices

Customers shouldn’t be restricted to just one or two channels of communication. Discover how you can get to that next level.

Increase accountability and customer satisfaction

Rather than build walls between you and your customers, DiRAD helps you tear them down.

Creative Communication Solutions from DiRAD Logo

Interactive Voice Response

This isn’t your mom’s IVR. Find out the creative ways organizations are leveraging voice, SMS, Chat, and Artificial Intelligence to provide 24/7 services.

DiRAD IVR Solutions

High-Volume, Mission-Critical IVR from the cloud or on your premises.

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Contact Center Solutions

Government agencies, companies and universities look to DiRAD for solutions that consistently lead the industry, while keeping budgets intact.

Your Boots-on-the-Ground Partner

Specializing in all aspects of contact center implementation: Project Management, Business Process Analysis & Remediation, Solution Design, Training, and Support.

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Cloud-Based IP/PBX

Shrink your telecommunications budget dramatically, reduce overhead, and get old-school service. Our ConnectRT platform provides advanced services for less.

ConnectRT From DiRAD

DiRAD's powerful new communications platform.

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Custom Applications

From web to mobile, DiRAD develops applications tailored to your specific business case, based on the latest UX, security, and IT requirements for security and usability.

You Think It, We Build It

With 30 years of custom development experience, we provide on-time, on-budget, and goal-focused delivery of high-profile projects.

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Recent Blog Posts

Genesys Integrates PureCloud with Amazon Lex

DiRAD partner Genesys has integrated it’s cloud customer engagement solution PureCloud with Amazon’s Lex, a service for building conversational interfaces into applications using voice and text. The integration will provide opportunities to develop natural speech applications that leverage Artificial Intelligence (AI), for voice, chat and SMS interfaces. For more, read Sam Del Rowe’s post at smartcustomerservice.com.

Genesys takes Magic Quadrant for 9th Time

DiRAD partner Genesys has been named the leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure Vendors. Genesys solutions are used in some of the largest companies in the world, providing next-generation, omni-channel communications that maximize customer attention. Genesys is also the only company to be a leader in both on-premise and cloud contact center platforms. Click here ...

Upcoming Events


New York Association of Pretrial Service Agencies 2017 Annual Conference – October 29-30, 2017