Custom Telecommunications Solutions

DiRAD provides innovative, cost-effective products and platforms that enable accessible, 24×7 services across multiple channels.

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Headquartered in Albany, NY We work with clients that have locations across the state and across the country

Facing
Communication Challenges of Today

With budgets getting smaller and smaller, and the rate of diverse communications needs of consumers growing faster and faster, companies are being forced to get creative in their efforts to meet customer requirements in cost-effective ways.

Offer round-the-clock service without round-the-clock staff

From millennials to senior citizens, constituents have come to expect 24/7 government services. Find out how to offer more for less.

Provide cross-channel, real time access for all devices

Customers shouldn’t be restricted to just one or two channels of communication. Find out how you can get to that next level.

Increase accountability and customer satisfaction

Rather than build walls between you and your customers, DiRAD helps you tear them down.

Creative Communication Solutions from DiRAD Logo

Interactive Voice Response

This isn’t your mom’s IVR. Find out the creative ways organizations are leveraging Artificial Intelligence, Machine Learning, and VoIP to provide 24/7 services.

DiRAD IVR Solutions

Improve customer service, minimize risk, manage growth and respond 24×7.

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Contact Center Solutions

DiRAD contact center customers are some of the largest government agencies in the US. We share our expertise, and your sense of urgency, to professionalize your customer service organization.

Right Solution for You

DiRAD provides both cloud and premise-based solutions for any size organization.

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Cloud-Based IP/PBX

Shrink your telecommunications budget dramatically, reduce overhead, and get old-school service.

nextphone From DiRAD

DiRAD's powerful new communications platform.

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Notification & Alerts

DiRAD designs notifications systems that integrate with our customers back end data sources.

Multi-Channel Alerts

DiRAD notification solutions reach people through all the channels they use.

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Recent Blog Posts

Stoicism for the Stressed-Out Agent

When agents and supervisors have to handle difficult calls, it can be extremely stressful. Getting beaten up by callers on a daily basis not only affects mental health, but also increases secretion of a stress hormone called Cortisol. This is the same hormone released during the “fight or flight” response. At sustained high levels, cortisol will tear your body down. ...

Replace those Old Machines with TTY over IP

While there are many reasons NOT to use a TTY (Instant Messaging, Video Phones, SMS etc.), many government agencies still need to comply with the Americans with Disabilities Act (ADA) by purchasing and installing a TTY. They also need people to answer it, and a way to take messages. Individual TTY users (especially the elderly) use their TTY’s to communicate ...

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