Voice, Web and Mobile Solutions for Government

DiRAD provides innovative, cost-effective solutions that enable accessible, 24×7 public services across multiple channels.

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Headquartered in Albany, NY We work with clients that have locations across the state and across the country

Facing Public Sector
Communication Challenges
of Today

With budgets getting smaller and smaller, and the rate of diverse communications needs of consumers growing faster and faster, government funded entities are being forced to get creative in their efforts to meet customer requirements in cost-effective ways.

Offer round-the-clock service without round-the-clock staff

From millennials to senior citizens, constituents have come to expect 24/7 government services. Find out how to offer more for less.

Provide cross-channel, real time access for all devices

Customers shouldn’t be restricted to just one or two channels of communication. Find out how you can get to that next level.

Increase accountability and customer satisfaction

Rather than build walls between you and your constituents, DiRAD helps you tear them down.

Creative Communication Solutions from DiRAD Logo

Interactive Voice Response

This isn’t your mom’s IVR. Find out the creative ways organizations are leveraging mobile and VoIP to provide 24/7 services.

DiRAD IVR Solutions

Improve customer service, minimize risk, manage growth and respond 24×7.

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Contact Center Solutions

DiRAD contact center customers are some of the largest government agencies in the US. We share our expertise, and your sense of urgency, to professionalize your customer service organization.

Right Solution for You

DiRAD provides both cloud and premise-based solutions for any size organization.

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Unified Communications

Shrink your telecommunications budget dramatically, reduce overhead, and add next-gen features in the process.

UC Is Real

DiRAD can show you why and how you can take advantage of our tailored UC solutions.

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Mobile Apps for Government

Government deployments present new challenges for IT governance, compliance issues, privacy and security. Leverage DiRAD’s 30 years of backend integration experience to provide secure mobile access to your data.

Take Advantage of Mobile

DiRAD can help you develop and deploy mobile applications that support your operations.

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Recent Blog Posts

Skype for Business Begins PSTN Preview

Microsoft has released a preview edition of Skype for Business that provides Cloud PBX with PSTN calling. In addition, PSTN Conferencing is being released in this preview. Select vendors, including DiRAD Technologies, have been invited to participate in the preview along with their customers. This is one of the last steps before the product is released for general availability. Cloud ...

DiRAD and Compulink Partner to Provide New MTA Call Center Solution

New platform will modernize communications in the Business Service Center The New York Metropolitan Transportation Authority (MTA) has awarded a 5-year contract to DiRAD Technologies of Clifton Park, to provide a contact center solution for the MTA Business Service Center (“BSC”). With the project underway, DiRAD is implementing the Customer Interaction Center (“CIC”) platform from Interactive Intelligence, providing a unified, ...

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