Custom Telecommunications Solutions
DiRAD provides innovative, cost-effective products and platforms that enable accessible, 24×7 services across multiple channels.
Headquartered in Albany, NY We work with clients that have locations across the state and across the country
Facing
Communication Challenges of Today
With budgets getting smaller and smaller, and the rate of diverse communications needs of consumers growing faster and faster, companies are being forced to get creative in their efforts to meet customer requirements in cost-effective ways.
Offer round-the-clock service without round-the-clock staff
From millennials to senior citizens, constituents have come to expect 24/7 government services. Find out how to offer more for less.
Provide cross-channel, real time access for all devices
Customers shouldn’t be restricted to just one or two channels of communication. Find out how you can get to that next level.
Increase accountability and customer satisfaction
Rather than build walls between you and your customers, DiRAD helps you tear them down.
Creative Communication Solutions from 
Interactive Voice Response
This isn’t your mom’s IVR. Find out the creative ways organizations are leveraging Artificial Intelligence, Machine Learning, and VoIP to provide 24/7 services.
DiRAD IVR Solutions
Improve customer service, minimize risk, manage growth and respond 24×7.
Learn MoreContact Center Solutions
DiRAD contact center customers are some of the largest government agencies in the US. We share our expertise, and your sense of urgency, to professionalize your customer service organization.
Right Solution for You
DiRAD provides both cloud and premise-based solutions for any size organization.
Learn MoreCloud-Based IP/PBX
Shrink your telecommunications budget dramatically, reduce overhead, and get old-school service.
Notification & Alerts
DiRAD designs notifications systems that integrate with our customers back end data sources.
Multi-Channel Alerts
DiRAD notification solutions reach people through all the channels they use.
Learn MoreRecent Blog Posts
Stoicism for the Stressed-Out Agent
Replace those Old Machines with TTY over IP
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