your contact center source
Omnichannel | Workforce |IVR | Outsourcing
Headquartered in Albany, NY We work with clients that have locations across the state and across the country
Facing Public and Private Sector
Communication Challenges
of Today
With budgets getting smaller and smaller, and the rate of diverse communications needs of consumers growing faster and faster, companies and government institutions are being forced to get creative in their efforts to meet customer requirements in cost-effective ways.
Offer round-the-clock service without round-the-clock staff
From millennials to senior citizens, customers have come to expect 24/7 customer services. Find out how to offer more for less.
Provide cross-channel, real time access for all devices
Customers shouldn’t be restricted to just one or two channels of communication. Discover how you can get to that next level.
Increase accountability and customer satisfaction
Rather than build walls between you and your customers, DiRAD helps you tear them down.
Creative Communication Solutions from 
Interactive Voice Response
This isn’t your mom’s IVR. Find out the creative ways organizations are leveraging voice, SMS, Chat, and Artificial Intelligence to provide 24/7 services.
Contact Center Technology
Government agencies, companies and universities look to DiRAD for solutions that consistently lead the industry, and produce a high-end customer experience.
Your Boots-on-the-Ground Partner
Specializing in all aspects of contact center implementation: Project Management, Business Process Analysis & Remediation, Solution Design, Training, and Support.
Learn MoreCloud-Based IP/PBX
Shrink your telecommunications budget dramatically, reduce overhead, and get old-school service. Our ConnectRT platform provides advanced services for less.
Outbound Notification
Alert your employees, customers, and citizens over multiple channels. Integrate with your back-databases to ensure consistency.
Customized Industry Solutions
We develop notification systems for courts, public safety, IT, and government organizations.
Learn MoreRecent Blog Posts
Genesys Integrates PureCloud with Amazon Lex
Genesys takes Magic Quadrant for 9th Time
Upcoming Events
GovConectx Winter Showcase – February 22
GovTech – March 6
Federal Innovation Summit – March 14
NASPO Exchange – March 18-20
Ft Belvoir Expo – March 22
Genesys CX18 – May 1-4
New York GovBuy – May 2-3
