your contact center source.
Technology | Hosting |Agent Outsourcing
Headquartered in Albany, NY We work with clients that have locations across the state and across the country
Facing Public Sector
Communication Challenges
of Today
With budgets getting smaller and smaller, and the rate of diverse communications needs of consumers growing faster and faster, government-funded entities are being forced to get creative in their efforts to meet customer requirements in cost-effective ways.
Offer round-the-clock service without round-the-clock staff
From millennials to senior citizens, constituents have come to expect 24/7 government services. Find out how to offer more for less.
Provide cross-channel, real time access for all devices
Customers shouldn’t be restricted to just one or two channels of communication. Find out how you can get to that next level.
Increase accountability and customer satisfaction
Rather than build walls between you and your customers, DiRAD helps you tear them down.
Creative Communication Solutions from 
Interactive Voice Response
This isn’t your mom’s IVR. Find out the creative ways organizations are leveraging mobile and VoIP to provide 24/7 services.
DiRAD IVR Solutions
Improve customer service, minimize risk, manage growth and respond 24×7.
Learn MoreContact Center Solutions
DiRAD contact center customers are some of the largest government agencies in the US. We share our expertise, and your sense of urgency, to professionalize your customer service organization.
Right Solution for You
DiRAD provides both cloud and premise-based solutions for any size organization.
Learn MoreCloud-Based IP/PBX
Shrink your telecommunications budget dramatically, reduce overhead, and get old-school service.
Mobile Applications
Government deployments present new challenges for IT governance, compliance, privacy and security. Leverage DiRAD’s 30 years of backend integration experience to provide secure mobile access to your data.
Take Advantage of Mobile
DiRAD can help you develop and deploy mobile applications that support your operations.
Learn MoreRecent Blog Posts
Genesys takes Magic Quadrant for 9th Time
Are Microservices the Answer?
Upcoming Events
DoD NE Regional Council – March 23, 2017
NY GovBuy – May 3-4, 2017
NYSLGITDA – May 17-18, 2017
CX 17 – May 22-25, 2017
SUNY Technology Conference – June 20-21, 2017
WBENC National Conference – June 20-22, 2017
