your contact center source.

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Headquartered in Albany, NY We work with clients that have locations across the state and across the country

Facing Public Sector
Communication Challenges
of Today

With budgets getting smaller and smaller, and the rate of diverse communications needs of consumers growing faster and faster, government-funded entities are being forced to get creative in their efforts to meet customer requirements in cost-effective ways.

Offer round-the-clock service without round-the-clock staff

From millennials to senior citizens, constituents have come to expect 24/7 government services. Find out how to offer more for less.

Provide cross-channel, real time access for all devices

Customers shouldn’t be restricted to just one or two channels of communication. Find out how you can get to that next level.

Increase accountability and customer satisfaction

Rather than build walls between you and your customers, DiRAD helps you tear them down.

Creative Communication Solutions from DiRAD Logo

Interactive Voice Response

This isn’t your mom’s IVR. Find out the creative ways organizations are leveraging mobile and VoIP to provide 24/7 services.

DiRAD IVR Solutions

Improve customer service, minimize risk, manage growth and respond 24×7.

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Contact Center Solutions

DiRAD contact center customers are some of the largest government agencies in the US. We share our expertise, and your sense of urgency, to professionalize your customer service organization.

Right Solution for You

DiRAD provides both cloud and premise-based solutions for any size organization.

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Cloud-Based IP/PBX

Shrink your telecommunications budget dramatically, reduce overhead, and get old-school service.

ConnectRT From DiRAD

DiRAD's powerful new communications platform.

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Mobile Applications

Government deployments present new challenges for IT governance, compliance, privacy and security. Leverage DiRAD’s 30 years of backend integration experience to provide secure mobile access to your data.

Take Advantage of Mobile

DiRAD can help you develop and deploy mobile applications that support your operations.

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Recent Blog Posts

Genesys takes Magic Quadrant for 9th Time

DiRAD partner Genesys has been named the leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure Vendors. Genesys solutions are used in some of the largest companies in the world, providing next-generation, omni-channel communications that maximize customer attention. Genesys is also the only company to be a leader in both on-premise and cloud contact center platforms. Click here ...

Are Microservices the Answer?

We all know it – when trying to provide innovative services, government has trouble getting past their already rigid digital polices. With microservices, agencies can add innovative features without bringing down the house. As a vendor, we love this because our customers can run with ideas without hitting the wall of IT policy. It’s a no-brainer, and this article from ...

Upcoming Events


New York Association of Pretrial Service Agencies 2017 Annual Conference – October 29-30, 2017